Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
Once you enable Privacy Protection for your domain name, the Contact Details for your domain name in any Whois Lookup query would display generic details. If someone attempts to contact you at these details, this is how they will be greeted:
- Letters, Couriers delivered at the Postal Address would not be accepted. This implies, that you will not be contactable at the address displayed in your domain name Whois.
- Telephone Callers would be advised to email you at the email address displayed in the whois of your domain name.
- Email sent to the email address listed in the Whois, will get a response specifying an unbranded URL, which needs to be visited by this person. Upon visiting the site, they would be able to mention their query in a secure form, while specifying the type of Contact (Registrant, Administrative, Technical, Billing) they wish to email. The contents of the submitted form will then be emailed to the selected Contact’s (Registrant, Administrative, Technical or Billing) address, as specified in your Control Panel.
Therefore, you are assured of still being contactable, even though your Contact Details are not visible in the Whois of your domain name.
Tags: Attempts, Billing Address, Contact Details, Control Panel, Couriers, Domain Email, Domain Name, Domain Whois, Email Address, Name Domain, Postal Address, Privacy Protection, Registrant, Whois Domain, Whois Lookup
Privacy Protection is a free service available with your domain name. You may either enable this service at the time of registering/transferring your domain name or enable(/disable) this service anytime during the length of the domain name’s registration, as per your requirement.
IMPORTANT
- Privacy Protection is not available for the following domain name extensions:
- .US, .IN (including .CO.IN, .NET.IN, .ORG.IN, .GEN.IN, .FIRM.IN, .IND.IN), .EU, .UK, .ASIA – Restrictions imposed by the Registry Operator
- .COOP – Restrictions enforced through ICANN’s contract with the Sponsor/Registry Operator
- If you wish to have your domain name Transferred away from Gossimer for some reason, you need to first disable the Privacy Protection and then place a transfer request at the Registrar of your choice.
- Privacy Protection can be enabled/disabled only for those domain names which are not in locked/suspended status.
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Depending upon whether the Privacy Protection feature is available for a domain name or not, the Order Details view of your domain name may or may not display the Privacy Protection status, under Order Information.
Privacy Protection status Enabled – indicates that the Privacy Protection feature has been turned on for your domain name and your personal Contact Details are not being displayed in the Whois of your domain name.
Privacy Protection status Disabled – indicates that the Privacy Protection feature has been turned off for your domain name and your personal Contact Details are being displayed in the Whois of your domain name.
For Customers
Follow the steps below to enable/disable Privacy Protection for a domain name:
- Login to your Control Panel and search for the domain name. Click here to find instructions on how to do so >>
- Click on the Domain name in the search results to get to the Order details view.
- On this page, you need to click the Privacy Protection button
- If you wish to enable the Privacy Protection, you need to click on the Enable button.
- If you wish to disable Privacy Protection, you need to click on the Disable button.
For Resellers
Follow the steps below to enable/disable Privacy Protection for a domain name:
- Login to your Control Panel and search for the domain name. Click here to find instructions on how to do so >>
- Click on the Domain name in the search results to get to the Order details view.
- On this page, you need to click the Privacy Protection button
If you wish to enable the Privacy Protection, you need to click on the Enable button.
- If you need to disable Privacy Protection, you need to provide a reason for disabling Privacy Protection and then click on the Disable button.
IMPORTANT
- In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding a Privacy Protected domain name, then you are advised to disable Privacy Protection, with an appropriate reason. This reason will be visible to your immediate Customer or Sub-Reseller within the Privacy Protection interface.
- By disabling Privacy Protection, you will not allow your Sub-Resellers/Customers to enable/disable Privacy Protection on a domain name.
Tags: Asia, Contact Details, Control Panel, Coop, Details View, Domain Extensions, Domain Free, Domain Name, Domain Names, Domain Registration, Domain Search, gen., Gossimer, Icann, Indiana, Information Privacy Protection, Personal Contact, Protection Feature, Registering Domain, Registrar, Registry Operator, Sponsor/Registry Operator, Transfer Request, Whois Domain
We offer you a comprehensive set of features to allow you to manage your Domain Name Contact details easily. All Domain Names (except .EU) have four Contacts associated with them. The Registrant (which is the owner of the Domain Name), the Administrative Contact, the Technical Contact and the Billing Contact.
In our system, Contacts are separate from a Domain Name. We maintain a separate database of ALL Contact information that you have used for registering any Domain Name, separately in a Contact database. This allows you to re-use the Contact information for any other Domain Name registration without having to fill in all the values yourself.
All Domain Names have 4 associated Contacts with them. Think of this as linking Contacts from your Contact database to the Domain Names you Register. Whenever you change any Contact information in any Contact, it will automatically change that information in every Domain Name which uses that Contact information.
If you need to Modify your Contact Information for a Domain Name, simply follow the steps below -
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Login to your Control Panel and search for the domain name. Click here to find instructions for doing so >>
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Click on the Domain name in the search results to get to the Order details view.
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Click on the Modify Contact Details button.
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You now have two options of modifying the Contact Details for your Domain Name -
(i) Use your existing Contact Database: You will be shown 4 dropdowns in this option. These dropdowns will be populated with all the Contacts that this particular Customer has used in all Domain Registrations with us. You will be able to select the Contact you wish to apply for your Domain Name from this dropdown list.
(ii) Specify Contact Details: You will be able to separately modify the Contact information for the Domain Name by directly specifying it in the Text boxes. If you change the Name or Company Name, you would be asked, if you wish to change this particular Contact only or you want to reflect this change to all the Contacts that are using this. If you change any other details, then they would automatically be applied to the all the Contacts that are using this.
Thus, for example, if you are using the following Contact Details for only a particular Domain Name and NOT anywhere else –
Registrant Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :
Admin Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :
Technical Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :
Now, if you change the Name or Company Name or both for a Contact, you would be asked whether you wish to make the change for all the Contacts (Registrant, Billing, Admin & Technical) or simply change that particular Contact, and also if you wish to implement this change for all domains using this Contact.
On the other hand, if you change any other details, then all the Registrant, Admin and Technical Contact would be changed automatically for all domain names under that Customer using that particular Contact.
Apart from the above process, Contacts can be created and managed independent of the Domain Name(s), directly from within the Customer Control Panel. Click here to read how >>
Modifying .US Nexus Information associated with a Contact
If a Contact is used by a .US domain name, you must have specified the necessary Nexus information for it. You can modify this information at any time, from the Customer Control Panel. To do this,
1. Login to your Control Panel, from http://manage.gossimer.biz/customer
2. Search for the Contact in question, from Domains -> Domain Registration -> Contact Management -> Search.
3. Upon clicking the Contact, you need to click on the Modify Nexus Information button.
4. Specify the new Application Purpose and Nexus Category for the Contact, as appropriate and Click on Continue to save the changes.
Modifying .COOP Sponsor details associated with a Contact
If a Contact is used for a .COOP domain name, you must have specified the necessary Sponsor details for it. You can modify this information at any time, from the Customer Control Panel. To do this,
1. Login to your Control Panel, from http://manage.gossimer.biz/customer
2. Search for the Contact in question, from Domains -> Domain Registration -> Contact Management -> Search.
3. When you click on the Contact, you would see a Modify Sponsor Details button in the .COOP Contact Details page.
4. Details of the existing Sponsors will be listed. You can Modify the Sponsor Information here.
5. Click on Change Sponsor Information button to save the changes.
Tags: Billing System, Contact Database, Contact Details, Contact Information, Control Panel, Details Button, Details View, Domain Name Registration, Domain Names, Domain Register, Domain Registration, Domain Registrations, Domain Search, Dropdown List, Dropdowns, European Union, Name Domain, Registering Domain, Registrant, Text Boxes, United States Of America, Whois Domain
You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
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the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
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the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
Note:
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* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
You may encounter an error while attempting to Move the Digital Certificate, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Contacts, Control, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Digital Certificate, Digital Control, Digital Domain, Email Address, Eu Domain Name, European Union, Managed DNS Service, Move Domain, Move Services, Moving, Related Services, Reseller, Services Button, Whois Domain
After you have registered your Domain Name, you can check the Whois of the same to confirm its Registration, check the Contact Details and Name Servers of the Domain Name. You can use either of the 3 methods mentioned below, to view the Whois of your Domain Name:
I. From the Storefront -
Visit your Storefront at http://manage.gossimer.biz and there go to Domain Names -> Whois
OR
you can simply click here – http://manage.gossimer.biz/whois.jsp.
Here, you would find 2 text boxes. In the first, you would have to, enter the Domain Name in the form domain.com or mydomain.info etc. and not www.domain.com, and in the second box, enter the Security Key, which appears in the image alongside. On submitting this, you can check the Whois of the Domain Name.
II. From your Control Panel -
- Follow the steps mentioned below to view the Whois from your Control Panel -
- Login to your Control Panel:Resellers, do so from http://manage.gossimer.biz/reseller;
Customers, do so from http://manage.gossimer.biz/customer.
- Customers: Go to Domains -> Domain Registration -> Whois Lookup.Resellers: Go to Products -> Domain Registration -> Whois Lookup.
- Here, you would find 2 text boxes. In the first, you would have to, enter the Domain Name in the form domain.com or mydomain.info etc. and not www.domain.com, and in the second box, enter the Security Key, which appears in the image alongside. On submitting this, you can check the Whois of the Domain Name.
III. From a reliable 3rd party Whois Provider -
When using any third party Whois websites, you need to ensure that you understand the following:
- When verifying the registration details of .com/.net domain names, no 3rd party Whois site will be able to display accurate Whois Details until up to 24 hours after registration. This is so because other Providers need to first query the concerned Registry’s Whois Servers, to acquire the Whois Server URL of the Sponsoring Registrar [before querying the Registrar's Whois Server for complete Whois Details] and the Registry’s Whois Server itself updates its records in that much time.
- When verifying the registration details of any other domain name extension [like .info, .org, .biz, .in, .us], the Registry itself stores all the Registration Details and any 3rd party Whois directly queries the concerned Registry’s Whois Server for such details. Ideally, the Registry’s Whois Server should publish/update this data in every 5 to 10 minutes.
- Most 3rd party Whois sites cache results from previous results of the queried domain names and may misguide you. We would advise you to instead use http://www.drwhois.com, when you wish to have a 3rd opinion of a particular domain name’s registration details.
Tags: Contact Details, Control Panel Login, Domain Lookup, Domain Name, Domain Names, Domain Registration, Domain Resellers, Domain Whois, Jsp, Name Servers, Regis, Registrar, Registration Details, Reseller Customers, Security Key, Server Url, Sponsoring Registrar, Storefront, Text Boxes, Third Party, Whois Provider, Whois Domain, Whois Lookup, Whois Server, Whois Server URL, Whois Servers, www.domain.com
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